Apache OpenOffice (AOO) Bugzilla – Issue 107882
Ability to send mail merge emails for particular documents lost
Last modified: 2017-05-20 10:13:18 UTC
With installation of a.m. Version my OOo lost ability to send mail merge emails lost from my SMTP account. All required functions (address database ...) work if they are used separately, even connection to mail server works fine, when I tested. But when I went step by step through the wizard and reach the step "send documents", the progress dialog opened, but not document has been sent. I canceled the attempt after 15 minutes. A second attempt also failed, but now I was not able to cancel, I had to abort OOo with WIN task manager. From then on I have been no longer able to use mail merge Wizard, OOo hangs as soon as I try to start. Repair of OOo installation did not help, also deletion of my user profile did not heal the problem.
If that can be confirmed, it would be a blocker for 3.2
A complete uninstallation, new installation after registry cleanup has healed the hang-problem, but 3.2 still does not send mail merge emails.
Hi Rainer, just installed 3.2.0rc1 on Ubuntu (did parallel installation, but pointed to the 3.1.1 user data for the user directory) Fist trial gave the same problem: did not work then I merged to single files and immediately afterwards tried send via mail again. This time it worked (as you will have seen in your mail box). Will test again in the next days ..
Hi again, Installed rc1 on my old XP, replacing 3.1.1 Could email mail merge without problem ...
Today it also worked for me. Repared? Good luck? @cornouws: Thank you for your tests.
Seems it works, removed issue from meta issue and set to "invalid"
This issue is definitively not INVALID.
rainerbielefeld: you wrote: "Today it also worked for me" So we can close (whatever INVALID, WFM...) or do you still have this problem?
I think it's too early to close this issue - what do you believe how many users already have done that mail merge test with the RC? But I'm just downgrading to 3.1.1. because of Issue 107967, and won't do any further tests here.
rainerbielefeld: you reported this issue. You are a QA member. You are the only one (Cor didn't succeed) who can provide more information but you tell us you won't do it... I see no point in keeping this issue alive.
@es: I hope there is no reason to keep it alive :-) But note, that the first time I started mail merge, I did have the same problem. So it might happen that others will stumble over it as well. Thus at least we must remember this one for some time ...
@HI: can you please have a look at this? Thanx!
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Sorry, but I am also not able to reproduce this with 3.2 RC (WinXP). eMailMerge worked fine. I can only imagine that this could be related to a special case...
Take also a look to cws: pythonssldedux Chould be interesting for you.
Still a problem with 3.2.0RC2, MMW doesn't even start, OOo hangs immediately after MailMergeWizard has been started. 3.1.1 worked fine after I downgraded from RC1
Created attachment 67176 [details] Here the test stopped because of crash (before step 1 ...
My suspect is that this one has the same roots like (NEW) Issue 107967, but currently I do not have a test kit available.
Please excuse me for the SPAM, wrong issue!
Hi Rainer, Just a minute ago a test-mail from my WinXP 320rc2 installation landed in your mailbox. And just later a PDF version. It was from a fresh installation, fresh user-data, first use of the mail merge funcionality. So there seems to be something in your situation that prevents it to work properly.
@cornouws: Definitively! Pls. see 108081 for other problems, currently unfortunately I don't have enough time to create a test kit for this issue.
I was able to create a test kit that shows the problem 100% reproducible (on my PC) For this please proceed as per comments from rainerbielefeld Fri Jan 15 13:24:48 +0000 2010 and with my test kit for Issue 108081, but use attached "sampledoc107882.odt" instead of "testbrief_db5withoutlinkedcontents.odt" Here OOo hangs immediately in step 5
Created attachment 67249 [details] Test document (pls. see comments from rainerbielefeld Sun Jan 17 17:49:11 +0000 2010 )
And I found another strange fact. When I started a document containing a macro from a "not reliable folder" (so that I got a request "proceed?" from my macro security settings) and then proceed the steps to reproduce the crash, everything will work fine, even the crash from Issue 108081 will not appear.
I did 2 tests switching Macro Security down to Low and back to "Medium" (always with reboot after modification) and for these tests it was reproducible: - Security Low: no crash, MMW E-Mail works fine - Security Medium: HANG, MMW hangs immediately after it has been started I forgot to say: those hangs are without significant CPU load.
@os: I did several tests with bugdoc and new docs but I can't reproduce it. I've also run all macro security levels, but it doesn't matter Please take a look for this special case. Thanks.
Still reproducible with "Ooo 3.2.0 RC3 WIN XP DE-multilingual version German UI activated [OOo320m10 (Build 9477)]", but I found 2 new effects: I was not able to reproduce the relation to macro security settings, may be that was a random effect with my rather few tests. I see the crash opening the mail merge letter immediately after I started MMW, but NOT, if I inserted any address data sett from data source browser (<f4>, Data into Fields); after that proceeding MMW will work without any problem. I don't believe any longer that this issue is related to Issue 108081
@rainerbielefeld Please test again with DEV300m71 or newer. I've a good experience with and without SSL with that version on win7
@hi I need a DEV snapshot with fixed Issue 108081; latest tests still showed that problem.
Can we close this?
Still a problem with "Ooo-Dev 3.3 multilingual version English UI WIN XP: [DEV300m82 (Build 9510)]" although I renewed my user profile several times in between!
I see Issue 108081 is fixed for m83, I will check with that version.
Still same bad result with "Ooo-Dev 3.3 multilingual version English UI WIN XP: [DEV300m83 (Build 9511)]". Sometimes OOo stops responding after menu 'Tools -> Mail Merge Wizard' without any CPU load, sometimes I can proceed MMW. No Idea how to make that 100% reproducible.
Jeg ønsker å skrive en bok på Open Office og hvordan får jeg det til?
This is still a problem with 3.3.0. Everything works fine until I press "Send Documents", then progress dialog starts, connection to mail send server will be established, but no email will be sent, and after I while OOo will crash. In between I have a new PC with WIN7 (and an old 3.1.1 to be able to use e-mail mail merge). I between I doubt that this problem is related to 108081. I created a Crash Report with text "Crash report for Issue 107882" in it, I will contribute a crash report ID asap.
No longer reproducible with server installation of "AOO 4.1.0-Beta – German UI / German locale - [AOO410m14(Build:9760) - Rev. 1573601 2014-03-03 17:47:48]" on German WIN7 Home Premium (64bit)", own separate user profile. @Edwin: Probably you should tell what help you need.