Apache OpenOffice (AOO) Bugzilla – Issue 123437
CRASH when I open a specific .doc file
Last modified: 2017-05-20 10:13:12 UTC
Open Office writer crashed when I open a specific .doc file in 4.0.0 several times. I upgraded to 4.0.1 which fixed the problem for about 4 days then OO writer crashed again today. The net result is that I cannot use writer!
@johnbarke we need your document for tests, of course! Additional please a) Write a meaningful Summary describing exactly what the problem is Crash while editing or immediately when you open the document? b) Attach a sample document (not only screenshot) or refer to an existing sample document in an other Bug with a link; to attach a file to this bug report, just click on "Add an attachment" right on this page. c) Contribute a document related step by step instruction containing every key press and every mouse click how to reproduce your problem d) Attach screenshots with comments if you believe that that might explain the problem better than a text comment. Best way is to insert your screenshots into a DRAW document and to add comments that explain what you want to show e) if possible contribute an instruction how to create a sample document from the scratch f) add information f3) concerning your PC (video card, ...) f4) concerning your Operating System (Version, Distribution, Language, 21 or 64 bit?) f5) concerning your AOO version (with Build/revision ID if it's not a public release) and localization (UI language, Locale setting) f6) AOO settings that might be related to your problems (video hardware acceleration, Installed Extensions, ...) f7) how you launch AOO and how you opened the sample document f8) Whether your problem persists when you renamed your user profile (Quit Quickstart before!) before you launch AOO (please see <http://www.openoffice.org/development/releases/3.4.1.html#AOO3.4.1ReleaseNotes-KnownIssues>) f9) Whether that worked in former OOO / AOO Versions
Closing issue due to reporter's inactivity. @reporter: Please feel free to reopen this Bug if you find out that the problem still exists in the latest public release of AOO and if you can provide requested additional information. We need a test kit (Attachment here in the Bug report) and a detailed step by step instruction how to reproduce your problem, for details please see <http://wiki.openoffice.org/wiki/QA/HowToFileIssue>!