Issue 123437 - CRASH when I open a specific .doc file
Summary: CRASH when I open a specific .doc file
Status: CLOSED IRREPRODUCIBLE
Alias: None
Product: Writer
Classification: Application
Component: editing (show other issues)
Version: 4.0.1
Hardware: PC Windows 7
: P3 Major (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords: crash, needmoreinfo
Depends on:
Blocks:
 
Reported: 2013-10-07 01:14 UTC by johnbarke
Modified: 2017-05-20 10:13 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---


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Description johnbarke 2013-10-07 01:14:31 UTC

    
Comment 1 johnbarke 2013-10-07 01:19:18 UTC
Open Office writer crashed when I open a specific .doc file in 4.0.0 several times.  I upgraded to 4.0.1 which fixed the problem for about 4 days then OO writer crashed again today.  The net result is that I cannot use writer!
Comment 2 Rainer Bielefeld 2013-10-07 06:07:31 UTC
@johnbarke
we need your document for tests, of course!
Additional please
a) Write a meaningful Summary describing exactly what the problem is
   Crash while editing or immediately when you open the document?
b) Attach a sample document (not only screenshot) or refer to an existing 
  sample document in an other Bug with a link; to attach a file to this 
  bug report, just click on "Add an attachment" right on this page.
c) Contribute a document related step by step instruction containing every 
  key press and every mouse click how to reproduce your problem 
d) Attach screenshots with comments if you believe that that might explain the 
  problem better than a text comment. Best way is to insert your screenshots
  into a DRAW document and to add comments that explain what you want to show
e) if possible contribute an instruction how to create a sample document 
  from the scratch
f) add information 
  f3) concerning your PC (video card, ...)
  f4) concerning your Operating System (Version, Distribution, Language, 
      21 or 64 bit?)
  f5) concerning your AOO version (with Build/revision ID if it's not a 
     public release) and localization (UI language, Locale setting)
  f6) AOO settings that might be related to your problems 
     (video hardware acceleration, Installed Extensions, ...)
  f7) how you launch AOO and how you opened the sample document
  f8) Whether your problem persists when you renamed your user profile 
     (Quit Quickstart before!) before you launch AOO (please see
     <http://www.openoffice.org/development/releases/3.4.1.html#AOO3.4.1ReleaseNotes-KnownIssues>)
  f9) Whether that worked in former OOO / AOO Versions
Comment 3 Rainer Bielefeld 2014-01-05 08:17:23 UTC
Closing issue due to reporter's inactivity.

@reporter:
Please feel free to reopen this Bug if you find out that the problem still exists in the latest public release of AOO and if you can provide requested additional information. We need a test kit (Attachment here in the Bug report) and a detailed step by step instruction how to reproduce your problem, for details please see <http://wiki.openoffice.org/wiki/QA/HowToFileIssue>!