Issue 127324 - Crash when resizing any graphic and the app "BetterSnapTool" is installed
Summary: Crash when resizing any graphic and the app "BetterSnapTool" is installed
Status: UNCONFIRMED
Alias: None
Product: Impress
Classification: Application
Component: editing (show other issues)
Version: 4.1.3
Hardware: Mac macOS 10.12
: P5 (lowest) Normal (vote)
Target Milestone: ---
Assignee: AOO issues mailing list
QA Contact:
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2017-02-14 17:07 UTC by solsang
Modified: 2017-02-15 10:10 UTC (History)
2 users (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

Attachments
Crash report (75.71 KB, text/plain)
2017-02-14 23:02 UTC, solsang 		no flags Details
the colour profile used on the imac (6.17 KB, application/vnd.iccprofile)
2017-02-15 10:10 UTC, solsang 		no flags Details
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Description solsang 2017-02-14 17:07:22 UTC 
Every time a graphic is rezised, oo crashed, making it useless (in all applications)

Found out that removing BetterSnapTool solved the problem!!

This should be written somewhere so non-technical people will be able to find the solution of uninstalling helper apps

A general advice on crashing is to restart mac in safe mode and then see if it works to isolate the conflicting application

Looking up the problem only gave me hundreds of reports about java, this is critical to tell people with crashing oo, i almost gave up on using it!
Comment 1 Raphael Bircher 2017-02-14 20:12:05 UTC 
Hi

Can you add a crash report please. Just the log

Regards, Raphael
Comment 2 solsang 2017-02-14 23:02:58 UTC 
Created attachment 85962 [details]
Crash report

After dragging a graphic in oo, while bettersnaptool is running

If bettersnaptool is set to be disabled for current application, openoffice does not crash
Comment 3 oooforum (fr) 2017-02-15 10:05:30 UTC 
Could you give what profile is set in system preferences > display > color?
Comment 4 solsang 2017-02-15 10:09:26 UTC 
It is the standard iMac colour profile, i attach it
Comment 5 solsang 2017-02-15 10:10:59 UTC 
Created attachment 85963 [details]
the colour profile used on the imac