Issue 83466 - OOo Writer dies after opening a document
Summary: OOo Writer dies after opening a document
Status: CLOSED FIXED
Alias: None
Product: Writer
Classification: Application
Component: open-import (show other issues)
Version: OOG680_m2
Hardware: PC All
: P3 Trivial (vote)
Target Milestone: ---
Assignee: michael.ruess
QA Contact: issues@sw
URL:
Keywords: crash
Depends on:
Blocks:
 
Reported: 2007-11-08 20:05 UTC by asb
Modified: 2013-08-07 14:42 UTC (History)
1 user (show)

See Also:
Issue Type: DEFECT
Latest Confirmation in: ---
Developer Difficulty: ---

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Description asb 2007-11-08 20:05:51 UTC 
OOo Writer 2.3.0, Win XP SP-2, German version, dies approximately 5-10 seconds 
after opening a ODT file (ca. 250 kB, including ca. 150 pages of text, some 
tables, and some referenced images).

Symptoms: OOo becoms unresponsive; Windows Task Manager says: "Not 
responding" (in German: "Keine Rückmeldung"). The process "soffice.bin" 
consumes approximately 50 MB of RAM (of 2 GB) and causes a constant CPU load  
of 49-50% (on an Intel Core 2 Duo; on a uniprocessor system, this would most 
probably be 100%); soffice.exe uses 2,2 MB of RAM and causes 0% CPU load. Both 
processes can be killed by selecting "soffice.bin" and selecting "terminate 
process structure" (in German: "Prozesstruktur beenden").

When starting OOo writer the next time, it tries to "rebuild" the document (in 
German: "OpenOffice.org Dokumentwiederherstellung"); this finishes with the 
message "Successfully rebuilt" (German: "Erfolgreich wiederhergestellt"), then 
OOo dies again. This loops, until I instruct OOo _not_ to try to rebuild the 
document.

This is absolutely reproducable on my system; it is impossible to open the 
document without causing OOo to die. With a blank document, OOo writer works as 
usual. Also, the behaviour remains after rebooting the operating system.

In anyone is interested to check this out, I can provide the document by E-Mail.

Thanks & regards, asb
Comment 1 asb 2007-11-08 20:19:54 UTC 
Addition: I fed the document to OOo 2.3 ("openoffice.org-core 1:2.3.0-
1ubuntu5") on Ubuntu "Gutsy Gibbon" on another PC, where the behaviour can be 
reproduced, also. Thus I changed "OS" from "Windows XP" to "All"; however, I 
have confirmed this only for WinXP and Ubuntu, but other operating systems most 
probably will behave simiar.

Regards, -asb
Comment 2 michael.ruess 2007-11-09 15:16:14 UTC 
Yes, please send the document directly to mru@openoffice.org. 
You could also check, if this still happens in OO 2.4 dev build; there a large
fix for such problems has been introduced by issue 81146. Thanks a lot!
Comment 3 michael.ruess 2007-11-13 10:30:35 UTC 
I now had a look at it and the problem has been fixed by issue 81146.
Comment 4 michael.ruess 2007-11-13 10:31:16 UTC 
Closed, problem is fixed in OO 2.4.
Comment 5 asb 2007-11-15 01:30:36 UTC 
This applies to OOo-dev 2.3.1 (build OOG680_m8) which isn't available in the 
pulldown menu.

On my system (WinXP), the issue isn't fixed in the mentioned Build; when 
opening the document, OOo still dies after 10-15 seconds.

When choosing "Extras.Aktualisieren.Seitenformatierung" immediately after 
opening the document, OOo does not die immediately, but tends to die when 
editing the document. It's pretty reproducable when OOo wraps a line.

I don't know if there is a more recent Build than OOo-dev 2.3.1 (build 
OOG680_m8) where this _might_ be fixed, but this was the latest I could find on 
the download site.

Regards, asb
Comment 6 michael.ruess 2007-11-15 08:18:03 UTC 
Of course it is not fixed in the OOG build... it is the 2.3.1 release and target
of this issue is OO 2.4.
Try this link for SRC680m235 build:
http://development.openoffice.org/releases/2.3.m235_snapshot.html
Comment 7 michael.ruess 2007-11-15 08:18:39 UTC 
Closed.