Apache OpenOffice (AOO) Bugzilla – Issue 104421
install reports quickstart running and stops
Last modified: 2010-11-21 13:10:30 UTC
Dev300 m50, m54, & m55 install in Windows 7 64 bit but do not install in Vista 64 bit. As soon as jre installation completes and Open Office installation starts an error message occurs indicating that Quickstart is running for version 3.2 even though version 3.1 or no version is installed. In either case, the Task Manager shows that no Open Office applications are running.
Confirmed on 2 different machines - one running Win7 64 bit and one running Win7 32 bit. Both cases were upgrades from OOO 3.1.0. A assured that no part of OOO runs during upgrade, even killing the OOO program directory and profile on disk in the most desperate attempt. More interesting, re-installation of previously flawless 3.1.0 failed with exactly the same message. Even more interesting, uninstallation fails with the very message. This _may_ suggest than Microsoft has planted something in system that prevents OOO 3.1.x (un/re/-)installation or upgrade inbetween 3.1.0 and 3.1.1 OOO releases.
Hello Friends, I have also had a problem installing OpenOffice. My problem began when I made a rookie mistake and manually deleted 3.1.0 from my laptop. I then downloaded 3.1.1 and got this message OpenOffice.org 3.1 "Please exit OpenOffice.org 3.1 and the OpenOffice.org 3.1 Quickstarter before you continue. If you are using a multi-user system, also make sure that no other user has OpenOffice3.1 open." Here are my attempts at solving this issue to date: 1) Manually delete all instances of OpenOffice from this laptop. 2) Download both 3.1.0 and 3.1.1 and attempt to install multiple times. Each attempt results in the same error message. (see above) 3) CCleaner 2.23.0.999, I used all cleaning functions available. 4) Microsoft Uninstall Utility. This program apparently did it's thing. 5) Checked out solutions via this web site.
This problem is not present in build OOo-Dev_DEV300_m59_Win32Intel_install_en-US.exe
Modified Version due to report
*** Issue 105337 has been marked as a duplicate of this issue. ***
Issue 100470 is fixed for 3.1?!
I can confirm the problem under Vista 64 bit Windows Installer clean Up is without any success here
I can confirm it with OOO320_m1
We haven' found a valid way to reproduce. If we declare this as a release stopper we need a case.
Created attachment 65473 [details] lofile of starting the installation
Please check the following in your system: First the OFFICEINSTALLLOCATION is read from the Windows registry. You can find the value in the Windows registry at HKLM(or HKCU)/Software/OpenOffice.org/Layers/OpenOffice.org/3 . Exists the path "OFFICEINSTALLLOCATION/program" ? If it does not exist, there is probably a new Windows behavior concerning the resulting error, so that the CustomAction returns, that the Office is still running. So you have two chances: 1. Remove the entry from the registry, if you already removed the directory OFFICEINSTALLLOCATION. or 2. Create the directory "OFFICEINSTALLLOCATION/program", maybe OFFICEINSTALLLOCATION is sufficient. But remember: Never remove an OpenOffice.org by deleting the files. This leads to an inconsistent state in the Windows registry. The product can only be removed by the Windows Installer service.
Since open office is continually updated the environment no longer represents the failure. The suggested registry entries "Layers" no longer exist. In an attempt to fulfill the request the following is a dump of the registry zone. Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Software\OpenOffice.org] [HKEY_CURRENT_USER\Software\OpenOffice.org\CrashReport] "HTTPProxyServer"="" "HTTPProxyPort"=dword:00000000 "AllowContact"=dword:00000001 "HTTPConnection"=dword:00000000 "ReturnAddress"="carlf@mindspring.com" [HKEY_CURRENT_USER\Software\OpenOffice.org\OOo-dev 3.2] [HKEY_CURRENT_USER\Software\OpenOffice.org\OOo-dev 3.2\ShellNew] "soffice.odp"="1" "soffice.odt"="1" "soffice.ods"="1" "soffice.odg"="1" [HKEY_CURRENT_USER\Software\OpenOffice.org\OOo-dev 3.2\StartMenu] "smath.exe"="1" "swriter.exe"="1" "simpress.exe"="1" "sbase.exe"="1" "sdraw.exe"="1" "scalc.exe"="1" "soffice.exe"="1"
Setting target according to the decision that this will be a 3.2 stopper.
*** Issue 105862 has been marked as a duplicate of this issue. ***
Fixed in cws installer11 in module setup_native
Please verify.
OF: The fix looks good for me in cws installer11
*** Issue 106589 has been marked as a duplicate of this issue. ***
CC me
Just a note for me: Same holds true on deinstallation. The Keys below HKEY_LOCAL_MACHINE/SOFTWARE/Wow6432Node/OpenOffice.org prevent deinstallation on 64 bit Windows.
This issue appears to be fixed in version 3.2.0 for both Vista 64 bit and Windows 7 64 bit.
*** Issue 107738 has been marked as a duplicate of this issue. ***
*** Issue 109630 has been marked as a duplicate of this issue. ***
*** Issue 110120 has been marked as a duplicate of this issue. ***
*** Issue 109937 has been marked as a duplicate of this issue. ***
open office 3.2 was downloaded three different times and each time install did not work for vista operating system. the message was, exit open office 3.1 and go to quickstart, i have 3.0 thank you, other people seem to have the same message as i see below
I read that Issue 104421 should have been fixed for 3.2, but we still have some reports for 3.2 and later (Issue 113393, Issue 113144). How can that be?
@rainerbielefeld I comment it the two issue you citate
*** Issue 113630 has been marked as a duplicate of this issue. ***